Refund policy

Demonstar Returns & Refunds Policy

 

At Demonstar, we want you to be fully satisfied with your purchase. Please review our policy below:

 

Returns & Exchanges

 

• Eligibility: Returns or exchanges must be initiated within 14 days of receiving your order.
• Condition: Returned items must be unworn, unused, and in original condition with all tags and packaging intact.
• Exchanges: You may exchange your item for another product of equal or lesser value within the 14-day return window.
• If the requested product is out of stock, we will issue store credit for the original purchase amount.
  
• Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect.

 

Defective or Faulty Items

 

• If you receive a defective product due to a manufacturer’s fault, we will gladly replace it or issue store credit at no cost to you.
• Please contact us immediately with photos of the defect so we can resolve the issue promptly.

 

Final Sale Items

 

• Pre-orders are final sale and are not eligible for returns, refunds, or exchanges, unless the item arrives defective.

 

 

Refunds & Store Credit

 

• Approved returns will be refunded in the form of store credit unless otherwise stated.
• Store credit does not expire and can be used toward any future purchase on our site.

Processing Time

 

• Once your return is received and inspected, please allow 5–7 business days for processing.
• You will receive a confirmation email once your store credit, exchange, or replacement has been issued.

 

How to Start a Return

To initiate a return or exchange, please contact us at help@demonstar.shop with your order number and reason for return. Our team will provide detailed instructions.