Shipping policy
Demonstar Shipping Policy
At Demonstar, we work hard to ensure your order arrives quickly and securely. Please review our shipping guidelines below.
1. Processing Time
- All orders are processed within 2–4 business days after payment is received.
- During high-volume periods (such as product drops, sales, or pre-orders), processing times may take longer.
- You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates & Delivery Times
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Estimated delivery times will be shown at checkout. Please note that delivery times are estimates only and may vary depending on the carrier.
- Demonstar is not responsible for shipping delays caused by carriers, customs, weather, or other factors beyond our control.
3. Domestic & International Shipping
- We ship both within the United States and internationally.
- International customers are responsible for any customs duties, import taxes, or additional fees charged by their country.
- Customs clearance procedures may cause delivery delays outside of our control.
4. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email.
- Please allow up to 24–48 hours for tracking updates to appear after the package has been scanned by the carrier.
5. Lost, Stolen, or Damaged Packages
- Demonstar is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
- If your package is lost or arrives damaged, please contact the carrier directly and then notify us at help@demonstar.shop so we can assist where possible.
6. Pre-Orders
- Pre-order items are shipped on or after the estimated release date stated on the product page.
- All pre-orders are final sale and cannot be cancelled or refunded unless the product is defective.
7. Contact Us
For questions about shipping or tracking your order, please reach out to us at:
help@demonstar.shop